Patient Relations Management

Patient Care services in St. Philomena’s Hospital are designed to achieve our commitment to provide you and your loved ones a positive and respectful experience during your visit and stay in our hospital.

Our Patient Services department (Public Relations Department) functions round the clock to identify and resolve any concerns or complaints that you may have regarding our service delivery through the various departments in the hospital.

The primary focus of the department is to interact closely with the patients, their relatives and the hospital service providers through bidirectional communication that assist us in delivering top quality comprehensive healthcare and create a strong hospital image and culture. The department also serves as a liaison to the community and work closely with other health partners, government agencies and local bodies to ensure that the organizational mission of providing an excellent health care to our patients is achieved